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GDPR Compliance

Last updated: September 8, 2026

Overview

This page outlines how we comply with the General Data Protection Regulation when processing personal data of individuals in the European Union and United Kingdom.

Legal Basis for Processing

We process your personal data under the following legal bases:

  • Consent: When you submit a service request, you provide explicit consent for us to process your contact information.
  • Legitimate Interests: Processing necessary to respond to inquiries and provide requested garden maintenance services.

Data We Collect

The personal data we collect is limited to information you voluntarily provide through our service request form:

  • Full name
  • Email address
  • Service preferences
  • Any additional information you choose to include in message fields

Purpose of Data Processing

Your personal data is processed exclusively for:

  • Responding to service inquiries
  • Scheduling and coordinating garden maintenance services
  • Maintaining records of service arrangements
  • Communicating about ongoing or completed services

Your GDPR Rights

Under GDPR, you have the following rights regarding your personal data:

Right to Access

You may request confirmation of whether we process your personal data and receive a copy of that data.

Right to Rectification

You may request correction of inaccurate personal data we hold about you.

Right to Erasure

You may request deletion of your personal data when it is no longer necessary for the purposes for which it was collected, or if you withdraw consent.

Right to Restriction of Processing

You may request that we limit how we use your personal data in certain circumstances.

Right to Data Portability

You may request to receive your personal data in a structured, commonly used format and have it transferred to another controller.

Right to Object

You may object to processing of your personal data where we rely on legitimate interests as the legal basis.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw that consent at any time.

Data Security

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

  • Encryption of data in transit
  • Access controls limiting data access to authorized personnel
  • Regular security assessments
  • Secure data storage practices

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined, typically while you remain an active client and for a reasonable period thereafter to address any follow-up inquiries or legal requirements.

International Data Transfers

Your personal data is processed and stored within the United Kingdom. We do not transfer personal data outside the UK or EU.

Exercising Your Rights

To exercise any of your GDPR rights, please contact us using the information provided on our contact page. We will respond to your request within one month, as required by GDPR.

Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office, the UK supervisory authority for data protection issues.

mountain-leap

Professional garden maintenance and landscape design services across Edinburgh and surrounding areas.

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Services and advice provided are not a substitute for professional horticultural consultation. Results may vary based on soil conditions, climate, and maintenance consistency. Always consult qualified specialists for complex landscape projects.

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